modules

DIGITAL TRANSFORMATION
BUILDING BLOCKS

In a rapidly changing marketplace, manufacturers need to be able to respond quickly to new opportunities and challenges. Digital transformation can help them to do this by providing them with the agility they need to establish, enforce and change operational processes within the shortest possible time.

Our solutions and individual modules give you the ability to respond and adapt to a rapidly changing world and better serve you and your customers’ specific needs. By investing in an open, agile and scalable solution, you can ensure that your entire organisation is ready for any future technological advances or market changes.

Elisa IndustrIQ modules

SUPPLY CHAIN MANAGEMENT MODULES

Demand Management

By: sedApta

BENEFITS
  • Reduce supply costs
  • Optimise stock levels for each branch and warehouse
  • Reduce stock and purchasing costs
OVERVIEW Demand volatility is a key challenge in manufacturing, and you can only have limited control over market fluctuations. What you can control is how you prepare for and respond to it. The Demand Management module empowers you to make data-driven decisions that help you respond faster to changes around you. 
MAIN
CAPABILITIES		 Sense demand
Use advanced statistical forecasts and machine learning to create a sales forecast for a customer and/or logistics network and to predict changes in demand
Work on one plan
Seamlessly collaborate on consensus demand planning with sales, marketing, supply chain and finance, using a highly configurable collaboration tool
Incorporate events
Use advanced statistical forecasts to incorporate events like promotions, holidays, and short life cycle products

For more information visit sedApta.com: Demand Management >

Inventory Management

By: sedApta

BENEFITS
  • Optimise stock level 
  • Reduce stock and logistics costs 
  • Improve profit margins 
OVERVIEW Inventory management is a critical part of an efficient supply chain. Too much inventory consumes capital and increases the risk of stock becoming obsolete, while not enough negatively impacts your customer service. The Inventory Management module makes sure you have just enough inventory on hand to meet the demand by freeing up working capital trapped in excess inventory.
MAIN
CAPABILITIES		 Logistic network
Design and model the logistic network 
Stock levels
Define the target stock levels on the different supply chain nodes
Manual forcing
Perform manual forcing on independent demands, stock targets, replenishment policies to recalculate the new plan replenishment in real-time
Infinite capacity
Generate the infinite capacity replenishment plan, production, and supply plan 

For more information visit sedApta.com: Inventory Management >

Resource & Supply Planning

By: sedApta

BENEFITS
  • Improve interaction of production budget and supply chain 
  • Improve resource need estimation 
  • Optimise supply capacity reserve  
OVERVIEW Resource & Supply Planning module is used to simulate, validate, and confirm the finite capacity production plan. The system allows to simulate the impact of the infinite capacity production and supply plan on the physical and logical resources and constraints. 
MAIN
CAPABILITIES		 Organise
Sort and rank work orders and demand priorities
Allocate
Allocate production needs on plants and resources through customisable allocation  
Connect
Produce a complete pegging among demands, productions, stocks, and supply orders 
Compare
Simulate and compare different scenarios based on different rules, calendars, layouts and constraint implementations 

For more information visit sedApta.com: Resource & Supply Planning >

Order Promising

By: sedApta

BENEFITS
  • Control and reduce stock level
  • Reduce inventory cost
  • Increase operational efficiency 
  • Improve service level 
OVERVIEW Order Promising module is the foundational building block for generating reliable and real-time delivery commitments. The process helps determine shipment strategies, delivery dates, and the sourcing of the materials needed. Promising customer orders with greater reliability through an automated approach enables companies to reduce expedites, improve on-time delivery, and increase customer satisfaction. It considers inventory availability and master production scheduling. 
MAIN
CAPABILITIES		 Delivery
Define customer order delivery dates, analysing warehouse availability and the master production schedule
Warehouse
Logically partitions warehouse availability, using service lanes and avoiding product uptake between different customer orders 
Shortage
Manages shortage situations by using a scalable library of fair share policies 
Business scenarios
Simulate different business scenarios and assess them through a set of standard configurable KPI 

For more information visit sedApta.com: Order Promising >

Transportation Management

By: sedApta

BENEFITS
  • Integrate shipment into the planning process 
  • Keep track of the shipment 
  • Simplify documentation 
  • Get the entire supply chain under control 
OVERVIEW Recent transformation in the international freight forwarding market pushes companies towards digitalisation of services. Dealing with digital freight forwarders requires companies to integrate the execution of shipments into end-to-end supply chain planning. To answer these needs, Transportation Management module allows easy-to-use inbound shipment tracking and end-to-end process control. 
MAIN
CAPABILITIES		 Smart tracking
Automatic updates on tracking the location of vehicles in transport and the transport units (containers)
Dashboard
Dashboard to analyse the information of shipments managed by the system
Multi-tenant collaboration platform
For an easy integration of freight service provider, from booking and online check-in to integration in all execution steps
 Shipping documentation
Easy-to-use shipping documentation, everything is available on a single platform 
Distribution Requirements Planning

By: sedApta

BENEFITS
  • Benefit from a faster decision-making process and better cost awareness 
  • Improve working capital 
  • Minimise costs related to production, storage, and transportation 
  • Improve customer service 
OVERVIEW Distribution planning is the process of determining the right amount of manufactured goods to be shipped to each distribution center or warehouse. This process depends on actual demand signals, such as customer orders that are used to plan the gross requirements of the supply source. Our Distribution Requirements Planning module helps you find a match between customer demand and production planning in order to satisfy customer demand.  
MAIN
CAPABILITIES		 Delivering goods efficiently
This includes assessing the quantity of various materials needed for production and determining precisely where and when they should be available 
Supply-demand balance
Ensuring that sources of goods procurement always meet demand by comparing the necessary available resources 
Production and procurement support
Indicating actions to be taken to accelerate or delay purchases and consequently production, thus synchronising supply and demand 

For more information visit sedApta.com: Distribution Requirements Planning >

Web Supply Engine

By: sedApta

BENEFITS
  • Reduce stock costs
  • Improve the alignment between customer and supplier supply chain 
  • Increase profits with intelligent logistics and production management
OVERVIEW Web Supply Engine is the supply chain tool that enables communication among the different actors of the company’s competitive system. It is possible to connect manufacturing plants with their suppliers, enhancing communication and the overall performance of the extended supply chain. This generates collaborative management of warehouse activity and supply, and leads to cutting costs and generating strategic advantages for your company. 
MAIN
CAPABILITIES		 Work plan collaboration
Facilitate the sharing of short and medium-term plans with contractors and suppliers
Debating
Efficiently interact with suppliers and reach a consensus on shipping dates, quantities to be delivered, pricing conditions, etc.  
Notification management
Ensure continuous monitoring of supplier-side production status

For more information visit sedApta.com: Web Supply Engine >

Quoting and Purchasing Automation
BENEFITS
  • Simplify and accelerate the quoting and purchasing process so you can be more responsive 
  • Collaborate better with your distribution partners to allow for continuous knowledge gain about part details and making the right sourcing decisions
  • Reduce procurement costs by decreasing time spent on researching, awarding, and issuing a PO 
OVERVIEW The Quoting and Purchasing Automation module provides quoting and purchasing solutions for Electronics Manufacturing Services (EMS) companies. Our software suite optimises the supply chain processes thus enabling them to be faster, more accurate and ultimately, more competitive. Visibility into what is happening within the electronic supply chain from a software perspective allows EMS companies to strengthen their reputation as reliable partners. It also allows you to identify risks and issues early, which ultimately allows you to win more business. 
MAIN
CAPABILITIES		 QuoteCQ  
QuoteCQ is RFQ Management Software for Electronics Manufacturing Services. It simplifies and accelerates the quoting process so you can be more responsive.
PortCQ  
PortCQ is the ultimate portal for collaboration between EMS and OEMs. It simplifies interactions between you and your customers by involving them in solving complex problems and managing potential sourcing risks caused by market volatility.
ShopCQ  
ShopCQ is designed for the ever-changing electronics supply chain. From demand to delivery, ShopCQ reduces cycle time, increases efficiency, and creates the seamless sharing of relevant data.
BidCQ  
BidCQ is a platform for suppliers to interact with manufacturers. It is designed to help you build a digital thread with your OEM customers to cultivate the relationship and solve complex problems. 
StockCQ  
StockCQ is an online marketplace built exclusively for OEM and EMS companies to seek, find, and source parts from each other instead of wasting them.
WatchCQ  
WatchCQ is an alerting service that lets you know when the parts you are looking for each day become available. 

MANUFACTURING OPERATIONS MANAGEMENT MODULES

Master Data Management
BENEFITS
  • Eliminate poor quality data
  • Benefit from accurate predictive analysis
  • Increase usability and business efficiency
OVERVIEW Master Data Management helps manage your product definitions, process plans, bills of material, and failure categories.  With this solution, companies that do not want to use an additional ERP (Enterprise Resource Planning) can benefit from integrated management of their specifications. 
MAIN
CAPABILITIES		 Repository
Repository of available process plans, process steps, materials, and consumables 
Support
Support of multiple process plans per product workflow
Product versions
Released and non-released product versions 
Recipe Management
BENEFITS
  • Increase process integrity 
  • Manage approval cycles 
  • Minimise the number of recipes to manage 
  • Standardise the recipe workflows 
OVERVIEW Establish an integrated management of all manufacturing workflows that deal with the creation, centralised handling, and life cycle management of recipes. Increase operational efficiency and flexibility by reducing product changeover time and enforces product quality and repeatability through parameter download and procedure automation. The Recipe Management module helps you avoid misconfiguration and thereby reduces the risk of misprocessing. 
MAIN
CAPABILITIES		 Recipe lifecycle
Complete recipe life cycle, approval workflows for new or updated recipes
Transparency
Full transparency of parameters by visualisation of values with smart compare capabilities and seamless traceability by versioning 
Protection
Assured IP protection for product definitions 
Support
R&Dsupport with version branches, support for Run-to-Run Control (R2R) rules 
Factory Scheduling

By: sedApta

BENEFITS
  • Create feasible and optimised production plans 
  • Synchronise the whole supply chain 
  • Remove production bottlenecks 
  • Promptly react against perturbative events 
OVERVIEW Our Factory Scheduling module is a tool that supports managers in creating, visualising, and refining the production plan in compliance with production capacity constraints and compatibility of the parts to be produced. By integrating scheduling with planning, you can eliminate guesswork and meet your production commitments on time. Accelerate your ability to create better production schedules while optimising factory resources, increasing manufacturing efficiency, and exceeding customer expectations.  
MAIN
CAPABILITIES		 Production plan
The tool allows you to automatically create and manually update the production plan, defining the optimal sequence while respecting all constraints
Algorithms
The tool comes with an automatic scheduling algorithm, and supports customised plug-in algorithms
Data forcing
Data forcing can be done during the production plan analysis phase, intervening directly on Web Scheduling reports to manually reposition work order activities, as well as to manage plan adjustments in real time 

For more information visit sedApta.com: Factory Scheduling >

Shop Floor Control
BENEFITS
  • Avoid any misprocessing on the shop floor 
  • Consolidate all production processes and data to drive continuous improvement 
  • Improve manufacturing process 
OVERVIEW Monitoring production processes activities become more and more critical in manufacturing due to increasing number of factors that need to be monitored and managed promptly. With the help of Shop Floor Control module, you manage and control each processing unit in shop floor as preconfigured process flow and process steps. 
MAIN
CAPABILITIES		 Live monitoring
Ensure all processing transactions follow the defined process flow and process step requirements 
Quality check
Real-time quality check upon check-out of processing 
Operational scheduling
Manage operational scheduling and documentation of each production resource, from planning to execution
Material Management
BENEFITS
  • Keep track of material movements  
  • Overview main data definitions   
  • Stock management 
  • Complement ERP system with more detailed material information 
OVERVIEW The Material Management module helps you manage all material for your shop floor needs, such as: raw materials, consumables, spare parts, durables, semi-finished goods, and finished goods. 
MAIN
CAPABILITIES		 Suppliers
Contextual connection with suppliers
Materials
Supporting use of different materials in production 
Expiry date care
Humidity-based expiry date management  
Carrier Management
BENEFITS
  • Monitor all transport carriers 
  • Traceability down to the smallest unit 
  • Keep the transport of material firmly under control
OVERVIEW With the Carrier Management module, you can efficiently and completely track all movements of transport carriers used in a supply chain. The system supports the clearly traceable handling of groupings and regroupings, as well as, nested groupings. Release mechanisms and functions for merging and separating carriers help you efficiently keep the transport of material firmly under control, down to the smallest identifiable unit. 
MAIN
CAPABILITIES		 Tracking
Tracking of all transport carrier movement, as well as having access to carrier movement history
Managing container lifecycle
Stock and container lifecycle management with reservation and location management 
Support
Supports multi-layer carrier’s traceability
Manufacturing Data Warehouse
BENEFITS
  • Fast and efficient reporting on different time scales 
  • Independent (from OLTP system) reporting that does not interfere with shop floor productivity 
  • Lean recalls 
  • Long-term trend on corporate sustainability measures 
OVERVIEW Manufacturing Data Warehouse is designed for fast investigations and decision findings that does not require checking huge amounts of manufacturing data within minutes. The module enables interactive analyses with fast queries and reports over longer periods of time as required, for example, to assess and document trends, for lean recall actions, or to prove sustainability.
MAIN
CAPABILITIES		 Managing big data
Keeping the history of manufacturing data available, typically for compliance reasons 
Cross-site comparison / configurable KPI items
Setting KPIs (key performance indicators) inside organisations makes service levels of all your production sites measurable and comparable among each other  
Independent integration
The module can be operated together with any Manufacturing Execution System (MES) 
Asset Management
BENEFITS
  • Reduce administrative costs associated with managing assets 
  • Gain visibility over the company’s equipment landscape 
  • Centralise data without requiring manual data entry 
  • Gain efficient asset lifecycle management 
OVERVIEW Asset Management is a database of assets including asset information, documentation, guides, equipment collected data, and asset reports. It consists of the activities and practices tracking the work of company’s assets and effectively using those assets to gain value. Asset Management consolidates asset data from all departments, so that real-time information is always available for effective decision-making. 
MAIN
CAPABILITIES		 Asset tracking
Asset management centralises asset data to make tracking assets easier 
Real-time asset reporting
Asset Management provides real-time data updates and visually simplifies interpretation of complied data 
Asset check-in and check-out
Check-in and check-out feature provides an opportunity to track the asset as it moves across departments 
Asset information
Document asset information in one place to support equipment lifecycle management. 
Maintenance Management
BENEFITS
  • Reduce the number of downtimes and related costs 
  • Optimise the business asset lifecycle 
  • Gain full control over all maintenance activities 
  • Increase operating efficiency 
OVERVIEW Maintenance Management is used to design how to execute and track maintenance tasks with checklists to ensure equipment is well–maintained and inspected in a timely manner.  You can choose between time-based, condition-based, unplanned when incidents occur, and predictive maintenance. 
MAIN
CAPABILITIES		 Current state tracking
Visible current equipment state before the start of the maintenance flow 
Checklists
Support comprehensive checklist management 
Smart assistant
Tracking of ad hoc repair tasks with smart assistant 

QUALITY MANAGEMENT MODULES

Advanced Statistical Process Control
BENEFITS
  • Ensure continuous quality improvements 
  • Circular automated reports  
  • Open system for advanced data analytics 
OVERVIEW Advanced Statistical Process Control has a focus on filtering the essential information out of all production process data, which empowers people to make decisions and take required actions faster. This entails not only hundreds of thousands of active control charts but also effective escalation strategies, troubleshooting guides, executable OOC workflows and much more. 
MAIN
CAPABILITIES		 Data collection
Real-time data collection with different degrees of automation
Visualisation
Real-time visualisation for trace data 
Fast view
Fast view for multiple sensors data 
Summary data
Configurable end-of-process summary data 
Supplier Quality Management
BENEFITS
  • Reduce efforts for incoming quality control 
  • Reduce unnecessary shipments 
  • Improve quality standard for the entire supply chain 
OVERVIEW Our Supplier Quality Management module helps you collaborate more closely with your subcontractors and suppliers at production sites distributed throughout the world. By means of the electronic Certificate of Analysis (eCoA), you implement, verify, and continuously improve mandatory quality standards for your entire supply chain.
MAIN
CAPABILITIES		 Approval time
With a complete standardised quality report for the entire value stream, you shorten approval time for new supply chains
Reduced business risks
Lower business risk and unnecessary costs by eliminating human errors for data entry and spec checking 
Productivity
Increase productivity and efficiency with a consistent solution that helps implement mandatory quality standards according to agreements 
Customer Quality Management
BENEFITS
  • Automate the generation process of electronic Certificates of Analysis (eCOA)  
  • Increase customer trust in your product quality
  • Simplify approval processes for complete supply chains
  • Speed up your acceptance and delivery process 
OVERVIEW The Customer Quality Management module  offers automated creation of eCOAs which can be flexibly tailored to your individual customer requirements. The overall goal is resource saving from drawing up CoA’s and prompt availability of quality data from the entire supply chain.  
MAIN
CAPABILITIES		 Product selection
Only deliver goods that are compliant with your customers’ product specifications and quality requirements
Quality data
Compile quality data for your customers 
Quality assurance
Support your quality assurance to quickly respond to customers’ enquiries for eCOAs 
Customised certificates
Reduce resources in issuing customised eCOAs 
Electronic OCAP (Out-of-control Action Plans)
BENEFITS
  • Help your backend line achieve maximum productivity 
  • Benefit from precise, real-time automated decision-making 
OVERVIEW Electronic OCAP adds a new dimension to your quality assurance at the operational level. It helps you ensure compliance with quality, process, and individual compliance regulations, as well as, helps in better analyses of root causes.
MAIN
CAPABILITIES		 Guidance
Step-by-step guidance through corrective action workflow 
Compliance
Improved compliance via a full audit trail enabled by recording of all executed work steps
Integration and implementation
Easy integration and implementation of fully and semi-automated workflows across the entire manufacturing process 

HEALTH, SAFETY, AND ENVIRONMENT MODULES

Risk Management
BENEFITS
  • Identify all possible risks
  • Analyse and mitigate risks
  • Take corrective and preventive actions  
  • Clear audit trail
OVERVIEW Risk Management is about identifying, assessing and responding to risk factors within your business. Well-executed Risk Management reduces both the possible occurrence and the potential negative impact of a risk. Our Risk Management module is an easy to use, 100% paperless solution. It is the perfect software for identifying, analysing, and eliminating, to the highest degree, any risk that might constitute a danger to the health and safety of your workers.  
MAIN
CAPABILITIES		 Reaction
Fast response when accidents occur 
Actions
Good overview of actions taken and the effects of those actions, automated action tracking 
Integration
Integration with other modules and reporting tools  
Risk analysis and risk reduction
Risk classification and assessment, support of several risk management methods, approvals and validations 
Incidents Management
BENEFITS
  • Reduce incident rates 
  • Increase reported and solved incidents and near-misses 
  • Increase tracked and completed preventive and corrective actions 
OVERVIEW Incidents management is about capturing, reporting, and keeping track of all incidents and near-misses in a plant or organisation. Our Incidents Management module makes it easier to develop and implement a clear plan and procedure for incident registration and investigations. It allows you to keep track of any incident or near-miss in your facility and stay compliant with integrated reporting tools and overviews. 
MAIN
CAPABILITIES		 Instant report and notifications
Report incidents and near-misses on the spot, always keep the right people in the loop 
Investigations
Perform in-depth investigations on time and retrieve data from multiple sources to identify the underlying root causes of incidents to put in place corrective and preventive actions 
Approval and workflows
Adjust pre-defined or event-type specific approval and workflows 
Reporting and analysis
Enables flexible reporting and analysis 
Compliance
Easily improve data traceability to keep a clean audit trail for regulators 
Audits and Observations
BENEFITS
  • Centralise audit data
  • Standardise your audit process
  • Streamline audit-related tasks 
  • Cover more areas to be inspected
  • Gain visibility into audit performance 
OVERVIEW Audits play a key role in keeping the shop floor a safe working space, avoiding unwanted events, and making sure risk management and regulatory compliance programs are effective. As the operational complexities and regulatory requirements are growing each day, the volume of audits is also steadily increasing. Our Audits and Observations module allows you to increase the number of audits done by the same team, as well as to cover more areas to be inspected without increasing the number of people onboard. 
MAIN
CAPABILITIES		 Organise the process
Map all auditable entities and common libraries of risks and controls and manage the relationship between them 
Plan and prepare
Organise audits based on priorities with detailed checklists and templates based on your business processes, evaluation pass or fail criteria and tasks for execution 
Execute
Record findings, attach detailed observations, and add recommendations in predefined formats and templates 
Follow up of issues and non-conformities
Define an action plan and track the corrective and preventive actions to closure 
Task management
Enable audit managers to create actions, assign them to the team and monitor their status 
Real-time reports
Configurable audit dashboards display charts, graphs, and tables to quickly identify trends 
Permit to Work
BENEFITS
  • Minimise the risk for human errors 
  • Maintain 100% audit preparedness 
  • Save time on administrative tasks 
  • Create a safe working environment for employees and contractors 
OVERVIEW A good permit to work system prevents incidents by ensuring that everyone clearly understands and easily manages the risks involved in any work. At the same time, it allows you to eliminate unnecessary manual work, making processes safer and more efficient. With automated Permit to Work and Lockout-tagout (LoTo) processes you reduce operational risks and eliminate manual work. 
MAIN
CAPABILITIES		 Storage
Library storage of Permit to Work templates to maximise reusability and searchability 
Automation
Automated alerts, escalations and email notification based on safety-centric workflows, also fully automated and controlled authorisations, and workflows 
Reports
Real-time dashboards and reports  
Task management
Automated task management and action tracking 
Risk assessments
Integrated risk assessments, isolation certificates and LoTo features
Management of Change
BENEFITS
  • Manage changes in a controlled and safe way
  • Mitigate risks and hazards 
  • Simplify compliance 
  • Gain visibility in the change process 
  • Achieve operational excellence 
OVERVIEW Change can always make your plant more vulnerable to risk, compliance issues and hazardous events. However, avoiding change will lead to stagnation, loss in efficiency and revenue. Elisa IndustrIQ provides comprehensive capabilities to help in mitigating risk without sacrificing efficiency. Changes in production processes, equipment and products can be implemented in a controlled and safe manner without causing unnecessary production stops. 
MAIN
CAPABILITIES		 Preparation
Route change request evaluation, review, and approval to relevant stakeholders 
Classification
Define the classification procedure  
Execution and tracking
Assign and track change execution tasks with due dates 
Verification and closure
Evaluate change outcomes 
Analysis and reporting
Enable aggregate reporting and individual case tracking
Shift Management
BENEFITS
  • Enable 24/7 shift communication 
  • Move on from pen and paper 
  • Boost operational efficiency 
  • Make sure work gets done correctly and safely 
OVERVIEW When your workforce is distributed throughout different shifts or (partly) working remotely, it is crucial that communication between supervisors, employees, and contractors is transparent and clear. Our Shift Management module is an easy tool to manage different types of shifts. It guarantees clean shift relief and handovers and assists you in planning and scheduling employee shifts without complications. 
MAIN
CAPABILITIES		 Electronic shift logs and handovers
Automatically deliver key information to help the next shift to operate the plant safely, take real-time action on instantly reported events
 Monitor and report 
Monitor centralised daily shift data and supervisor log with user dashboards and real-time reports 
Daily instructions and night letters  
Electronically manage KPIs, actions and instructions 
Production tasks management 
Plan, create and automatically assign actions and recurring production tasks 
Integration
Integration with plant information and alerting systems 
Competence Management
BENEFITS
  • Monitor employee skill sets  
  • Automate skill management  
  • Gain total visibility on skills and competences  
OVERVIEW Effective and automated Competence Management creates a real-time and predictive inventory of the capability of any workforce. Our Competence Management module creates a real-time and predictive inventory of your workforce capabilities, that allows you to monitor employee skill sets, plan and follow up refresher trainings and certificate updates.  
MAIN
CAPABILITIES		 Plan
Create a skill matrix and record employees’ knowledge, skills, and attitudes  
Review
Centralised overview of all data connected to a certain employee  
Report
Different types of training can be registered and followed up on, allowing easy reporting on who has followed which track
Contractor Management
BENEFITS
  • Keep contractors productive and safe 
  • Ensure contractor compliance  
  • Decrease time spent on administrative follow-up  
  • Decrease volume of outdated documents  
OVERVIEW Contractor Management takes care of all the necessary documents to ensure contractors’ safety and the compliance of your company. The Contractor Management module efficiently manages all your contractors, so they become and stay productive and safe members of your workforce.
MAIN
CAPABILITIES		 Visibility 
Gain full visibility with built-in overviews and reports, centralise and store all contractor files  
Templates 
Define and distribute templates for compliance   
Qualification 
Standardise the qualification process and create a predefined roadmap for it  
Communication 
Streamline communication with your contractors 
Complaint Handling
BENEFITS
  • Manage customer feedback and interaction
  • Identify emerging trends  
  • Follow a custom workflow  
  • Manage improvement projects  
OVERVIEW Take advantage of customer feedback to continuously improve your products and services. The Complaint Management module helps you to manage customer interaction and ensure that the right people are kept in the loop.
MAIN
CAPABILITIES		 Record 
Record and track new complaints  
Notify
Send a notification each time a new complaint is received and ensure that the right people are kept in the loop  
Share
Share information across the entire organisation  
Follow up
Specify preventive and corrective actions 
Chemicals Management
BENEFITS
  • Automate REACH-related processes 
  • Maintain compliance 
  • Mitigate chemical risks 
OVERVIEW Chemicals Management considers the whole product lifecycle process, from end to end. It analyses, supports, automates, and monitors the REACH-related processes and provisions. The result is a smooth and effortless process providing companies with an edge in today’s competitive business environment. 
MAIN
CAPABILITIES		 Monitor
Keep track of your suppliers’ preregistrations and (Material) Safety Data Sheets 
Overview
Chemicals Management gives you a configurable overview of all products and suppliers stored in your platform 
Organise process
Manage REACH compliance process, define custom filters, log action items 
Environmental Reporting
BENEFITS
  • Improve energy efficiency 
  • Keep track of your waste, emissions, energy, and water consumption 
  • Comply with regulations 
  • Reduce environmental impact from emissions 
  • Centralise environmental data across departments and sites
OVERVIEW The best way to achieve your environmental goals is through consistent review, evaluation, and improvement of your environmental performance. With the Environmental Reporting module, you gain insights and ensure compliance by embedding environmental, social and energy objectives into your daily operations. 
MAIN
CAPABILITIES		 Collect data
Track resources, emissions, and waste 
Set objectives
Provide a clear view on activities that might impact environmental concerns 
Compliance
Assure full compliance and set up with ISO 14001 standard in mind 
Consider expectations
Embed the environmental, social, and energy expectations into daily operations 
READY FOR DIGITAL TRANSFORMATION?
GET SET FOR INDUSTRY 4.0
CONTACT US